Information We Collect

At solarynexisq, we collect information that helps us provide better financial analysis tools and educational resources. When you create an account or use our platform, we gather basic details like your name, email address, and professional background to customize your learning experience.

We also collect technical information about how you interact with our platform - which courses you access, how long you spend on different modules, and which financial analysis tools you use most frequently. This helps us understand what's working well and what needs improvement.

• Personal identification information (name, email, phone number)
• Professional details (job title, company, industry experience)
• Educational preferences and course progress
• Device information and browser specifications
• IP addresses and general location data
• Communication records when you contact our support team

How We Use Your Information

Your information serves several important purposes in delivering our educational services. We use your details to personalize your learning path, recommend relevant financial analysis courses, and track your progress through our certification programs.

Communication is another key use - we'll send you important updates about course schedules, new financial analysis modules, and changes to our platform. You can always adjust these notification preferences in your account settings.

For technical improvements, we analyze usage patterns to identify which features are most valuable and where students might be struggling. This aggregated data helps us make the platform more effective for everyone.

Data Storage and Security

We take data protection seriously, especially given the financial nature of our educational content. All personal information is stored on secure servers with encryption both in transit and at rest. Our technical team regularly updates security protocols to stay ahead of potential threats.

Access to your personal data is strictly limited to authorized staff members who need it to provide support or improve our services. We use industry-standard authentication systems and monitor all access to ensure your information stays protected.

Regular backups ensure your course progress and certificates are never lost, while our disaster recovery systems guarantee continuous service availability.

Your Privacy Rights

Under Canadian privacy legislation (PIPEDA) and other applicable laws, you have several important rights regarding your personal information:

To exercise any of these rights, simply contact our privacy team using the information provided below. We'll respond within 30 days and work with you to address your specific needs.

Third-Party Services

Our platform integrates with several trusted third-party services to enhance your learning experience. We work with established Canadian payment processors for course fees, email service providers for communications, and analytics tools to understand platform usage.

Each third-party service we use has been carefully vetted for their privacy practices and data security standards. We only share the minimum information necessary for these services to function properly.

When you use features like video conferencing for live workshops or document sharing for group projects, you're also subject to those platforms' privacy policies. We always choose services with strong privacy protections.

Data Retention

We keep your personal information only as long as necessary to provide our educational services and meet legal requirements. Course completion certificates and transcripts are retained permanently to verify your achievements throughout your career.

Communication records and support interactions are typically kept for three years, while technical logs and analytics data are anonymized after one year. If you close your account, most personal information is deleted within 90 days.

Some information may be retained longer for legal compliance, particularly records related to financial transactions and professional certifications.

International Data Transfers

While solarynexisq operates primarily in Canada, some of our service providers may process data in other countries with strong privacy protections. Any international transfers comply with Canadian privacy laws and include appropriate safeguards.

We ensure all international data transfers meet or exceed Canadian privacy standards through contractual agreements and certification programs.

Updates to This Policy

Privacy practices evolve, and we'll occasionally update this policy to reflect changes in our services or legal requirements. We'll notify you of any significant changes through email and prominent notices on our platform.

Minor updates might be made without individual notification, but we'll always post the current version with an updated effective date on our website.